Leading the Future of Energy, Water & Community Services with
WE3 Australia is a premier executive forum hosted by SEW.AI, bringing together Australia’s energy retailers, distribution network businesses, water utilities, councils, municipalities, and technology innovators on June 9th at RACV City Club, Melbourne.
With senior leaders, including CEOs, CIOs, CCOs, and CDOs, alongside industry thought leaders, WE3 Australia brings together the decision makers shaping the next chapter of essential services across the country.
Built for meaningful dialogue and practical outcomes, the forum focuses on the priorities defining infrastructure leadership today: reliability, affordability, resilience, customer trust, digital modernization, workforce readiness, smarter operations, and the future of water.
WE3 Australia is where leaders connect across sectors to exchange ideas, share progress, and explore how customer experience, field operations, water management, payments, and infrastructure performance can work as one connected model.
At a time of rapid change across the sector, WE3 Australia is designed to help leaders move with clarity, confidence, and collective momentum.
WE3 AustraliaWho Should Attend?
Energy Retailers
Leaders redefining how Australia's most competitive energy market wins and retains customers through experience, payments, and intelligence.
Distribution Network Businesses
Executives navigating grid modernization, outage performance, field operations, and the DER integration challenge in real time.
Water Utilities and State-Owned Corporations
Major water authorities serving millions of Australians - where reliability, affordability, and customer trust are a community mandate, not a marketing message.
Councils and Local Government
Regional and local government leaders delivering essential water, wastewater, and energy services with the practical innovation that community scale demands.
Municipalities and Community Energy Organizations
Grid-edge innovators running embedded networks, community solar, and VPPs that are quietly reshaping Australia's distributed energy future.
Technology Innovators and Solution Providers
The Vertical AI pioneers and connected experience platforms building the intelligent technology stack that transforms how utilities serve, operate, and grow.
Policy Influencers and Regulators
The voices setting the rules, shaping the frameworks, and holding the sector accountable to the communities it serves.
Express Interest to Join WE3 Australia
June 9, 2026
RACV City Club, 501 Bourke St, Melbourne VIC 3000, Australia
AI TransformationKey Themes of Discussion
- Reliability, affordability, and trust as the new leadership mandate
- Smarter councils and connected citizen experience
- Practical Vertical AI that connects customer, workforce, and operations intelligence
- Customer-led energy markets and new models of value creation
- Modern payments, revenue experience, and trust
- Outage management, field operations and network performance
- Water resilience, sustainability, and service excellence
- Workforce, culture & leadership in utility transformation
- Future proofing utility business models
Event Schedule
10:30 AM - 11:00 AM
Breakfast
11:00 AM – 11:30 AM
Opening Address: Leading the Next Era of Energy, Water & Community Infrastructure in Australia
Driven by the central theme of People + AI, SEW.AI Chairman, Founder & Global CEO Deepak Garg explores how human expertise and artificial intelligence are converging to reshape Australia's utilities. Join this opening keynote to discover how this connected approach builds resilient infrastructure and delivers smarter services to communities.
Deepak Garg
11:30 AM - 11-45 AM
Keynote: The Future Energy Retailer: AI, Customer Experience and Transformation
How does an energy retailer build a seamless digital experience that customers actually trust? In this session, Todd Pemberton discusses the strategic role of artificial intelligence in modernizing utility retail. Learn how Pacific Blue is driving end to end transformation to deliver smarter, more intuitive customer experiences across the Australian market.
Todd Pemberton
11:45 AM – 12:00
Spotlight Session: From Customer Experience to Community Trust in Essential Services
For water utilities, customer experience is not a front end function. It is a direct reflection of how the community experiences the utility itself. This spotlight session unpacks the Sydney Water journey to redefine essential service delivery. Explore their distinct approach to CX powered by Vertical AI, and learn how purpose built intelligence is helping them create transparent, connected, and deeply human centered interactions across their entire region.
Aaron Bailey
12:00 PM – 12:30 PM
Fireside Chat: The "Vulnerability Paradox": AI as an Empathy Engine
As affordability pressure rises across Australia, low income assistance programs have become a critical trust building responsibility for utilities. This executive panel will explore the vulnerability paradox and how artificial intelligence acts as an empathy engine. Learn how leading utilities are modernizing programs through smarter design, digital access, and data led outreach. Attendees will discover how to move beyond reactive assistance toward proactive affordability programs that improve customer outcomes, reduce arrears, and strengthen long term trust.
Adam Dance
Daniel Chafer
George Hunt
12:30 PM – 1:15 PM
Lunch & Executive Networking
1:15 PM – 1:40 PM
Trends in AI & Data Analytics for Customer Experience
In this session, we sit down to talk about where AI and data analytics are heading next. Leading thought leaders from energy and utility providers are moving past outdated manual processes and using Real Vertical AI to truly understand their customers. Join us to see how connecting the right data with the right technology helps your team solve problems before they even happen.
Tharun Vasantha
1:45 PM – 2:10 PM
Innovation Session: From Smart Data to Smart Action: Metering, AI & Real-Time Decisions
With the Australian energy market pushing toward universal smart meter coverage, utilities are sitting on a goldmine of consumer load data. The challenge is turning that data into smart action. This session explores how the convergence of data analytics, customer experience, and operational excellence is made possible by Vertical AI. Join industry leaders to learn how purpose built intelligence transforms raw meter reads into proactive insights that empower customers and streamline grid operations in real time.
2:15 PM – 2:35 PM
The Autonomous Utility: Bridging the Gap Between CX and Compliance
The most successful utilities know that strong regulatory compliance and exceptional customer experience go hand in hand. Bringing them together creates a more resilient and trusted organization. This session explores how the Autonomous Utility framework uses Vertical AI to unite these priorities. Discover how adopting an intelligent connected platform ensures every customer journey automatically aligns with strict regulatory standards, delivering a seamless digital experience that protects both the community and the utility.
Domenic Capomolla
2:40 PM – 3:05 PM
Executive Session: Revenue, Trust & Experience: Modernising the Payment Journey
Delivering a frictionless customer experience plays a pivotal role in expediting arrear management and encouraging proactive resolutions. Join this session to learn how utilities and councils can de-risk their revenue streams by transforming the digital payment journey for their end customers.
3:10 PM – 3:30 PM
Networking Break
3:30 PM – 3:50 PM
Operations Spotlight: Modern Outage Management for Distribution Utilities: Connected Platforms, Field Experience & Reliability.
Managing unexpected outages seamlessly requires distribution utilities to adopt a unified connected experience platform. This spotlight explores how integrating real-time field operations with intelligent systems drives faster restorations and ensures lasting network reliability.
George Hunt
3:50 PM – 4:10 PM
Leadership Address: Security in the "Age of Autonomy"
Operating in the age of autonomy requires utilities to treat enterprise security as a powerful foundation for innovation rather than an operational barrier. Join this address to discover how establishing security as your strategic North Star enables operations to scale with confidence and build lasting digital trust.
4:10 PM – 4:25 PM
Future Outlook: The Next Five Years: Growth, Service Transformation & Vertical AI
The next five years in Australia require utilities and councils to balance urgent energy transition goals with the critical need for affordability and community trust. This session explores how moving from AI pilots to fully scaled connected platforms allows organizations to orchestrate decentralized energy, ensure grid reliability, and deliver deeply empowering customer and workforce experiences.
4:25 PM – 4:30 PM
Closing Remarks
Deepak Garg
THOUGHT LEADERSSpotlight on Leadership
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Deepak GargChairman/Founder/Group CEO SEW.AI
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Domenic CapomollaFormer CEOPacific Blue Australia
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Todd Pemberton General Manager RetailPacific Blue Australia
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Lisa ChibaCEOMomentum Energy
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Adam DanceGeneral Manager, RetailSolstice Energy
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Daniel ChaferRevenue Coordinator Ballarat City Council
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Tharun Vasantha Data & AI Chapter ExecutiveTelstra Australia
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Aaron BaileyDigital Products Lead Sydney Water
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George HuntChief Strategy Officer SEW.AI
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Dilpreet TuliRegional VP, ANZSEW.AI
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Fahad LiaqatFounder, Principal, CEO DigiU Pvt. Ltd
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Rajpal GoharRegional Business Head, ANZSEW.AI
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Salil JoshiAVP, Product EngineeringSEW.AI
VENUE
Hotel and Stay
RACV City Club
501 Bourke St, Melbourne VIC 3000, Australia
WE3 Australia
Summit 2026
9 June, 2026
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WE3 is a global platform that extends the vision of the Summit worldwide, bringing conversations on energy, water, and emerging technologies closer to leaders everywhere. Each experience blends global perspective with local priorities, creating a stage for bold ideas, proven strategies, and visionary thinking. Designed for action, these gatherings turn dialogue into collaboration and insights into strategies that move the industry forward.
Where People and AI Unite to Transform Energy, Water, and the World
WE3 isn’t just a summit — it’s a global movement turning strategy into action across utilities and beyond. For over five years, WE3 has brought together utility CEOs, policymakers, technologists, and forward-thinkers — all united by a single mantra: Engage. Educate. Empower.
This is where human leadership meets intelligent systems.Where big challenges find real solutions.And where the future of energy and water is built — together.
WE3 is the only global event that brings together energy and utility leaders with AI experts to solve real problems — together. It’s not about buzzwords or big speeches. It’s about sharing ideas, learning from each other, and finding practical ways to use AI and human insight to improve how energy and water reach communities. If you want to be part of a community that’s making change happen — not just talking about it — WE3 is where you need to be.