Event Agenda 2025
This year, WE3 Summit brings global energy and water leaders to Las Vegas to explore how AI, digital platforms, and connected intelligence are reshaping our industry. A gathering built for visionaries ready to set the pace for the future.
9 AM - 3 PM
VIP Golf Tournament - Kickoff at Bali Hai Golf Club
An exclusive start to WE3, bringing leaders together for a premier networking experience on the green.
6:30 PM Onwards
WE3 Pre-Event Networking Dinner - Durango Casino & Resort
An intimate evening to connect with industry leaders and set the stage for transformative conversations ahead.
8:00 - 9:00 AM
Start the day with coffee, conversations, and connections as WE3 Summit officially opens.
Main Ballroom Sessions
9:00 - 9:20 AM
Opening Keynote - Welcome to WE3: A New Chapter in People + AI
Main Ballroom : Agave A
Welcome to WE3 — a New Chapter where People + AI unite redefines what’s possible and shape the future of energy and water. This session sets the stage for the summit’s central idea: intelligent digital transformation built on human purpose, connected platforms, and AI-powered innovation driving the future of energy and water.
Deepak Garg
9:25 - 9:40 AM
Host Utility Keynote - Leading with Purpose: Southwest Gas on Powering Communities of Tomorrow with Vertical AI and Digital Innovation
Main Ballroom : Agave A
In this keynote, Southwest Gas shares its vision for building resilient, sustainable, and customer-focused energy experiences. From advancing energy transition to leveraging digital innovation, hear how leadership and purpose are driving transformation across communities they serve.
Raied Stanley
9:45 - 10:05 AM
Leadership Keynote - The Leadership Arc: Leading Through Change with Purpose and Impact
Main Ballroom : Agave A
Alectra Inc. President and CEO Brian Bentz takes the stage to explore what leadership looks like in times of disruption. In this keynote, he reflects on how utilities can balance immediate challenges with long-term transformation - using People + AI, vertical AI innovation, and digitalization as guiding forces to navigate complexity and drive meaningful change.
Brian Bentz
10:05 - 10:45 AM
CEO Panel - The Rise and Adoption of Vertical AI: How CEOs are Redefining the Next 10 Years in Energy and Water
(Energy Shapes AI <> AI Shapes Energy)
Main Ballroom : Agave A
The next decade in energy and water will be defined by the rise of Vertical AI-intelligence designed for the unique challenges of this sector. In this CEO conversation, industry leaders will share how they are adopting AI not as a tool, but as a foundation for resilience, affordability, and growth. The discussion will explore how energy and water are shaping the future of AI-and how AI, in turn, is reshaping the future of energy and water.
Rudy Garza
Brian Bentz
Mandip Samra
Deepak Garg
Daniel Arbour
10:50 - 11:10 AM
Networking Break + Innovation Lab Partner Showcases
11:15 - 11:30 AM
Celebrity Spotlight - Beyond Victory: What It Takes to Lead?
Main Ballroom : Agave A
What does it truly take to lead - not just to win, but to inspire belief, resilience, and change? In this keynote, Kapil Dev reflects on the timeless principles of leadership that transcend sport and apply to every field of life and work.
Kapil Dev
Former Captain, Indian National Team
11:30 - 12:10 PM
Panel Session - Intelligent Digital AI Experience is the New Infrastructure: Rethinking Energy & Utilities Connected Platforms
Main Ballroom : Agave A
Energy and water utilities are no longer defined by pipes, wires, and grids alone. The new infrastructure is digital, intelligent, and AI-driven. This session explores how connected platforms are reshaping the backbone of utilities, uniting customer, workforce, and grid intelligence into one seamless fabric that powers resilience, trust, and innovation.
Raied Stanley
James Douglas
Jody Allison
Retha Hunsicker
Michael O'Donnell
12:10 - 12:20 PM
Partner Keynote - PwC: Unlocking the Power of Data with Vertical AI - What to Prioritize Now?
Main Ballroom : Agave A
PwC shares how utilities can unlock enterprise-wide transformation by connecting data through Vertical AI. Drawing from joint work with SEW, the session highlights key priorities for building intelligent, insight-driven operations that turn data into measurable business outcomes.
Manish Anand
12:20 - 12:30 PM
Partner Keynote - SAP: Powering the 360 Future of Utilities - From Platform to ROI
Main Ballroom : Agave A
In this session, discover how SAP is redefining the future of energy and utilities through intelligent, connected innovation. Together with Smart Energy Water (SEW), SAP is enabling utilities to unify enterprise systems and experience platforms - turning integration into impact and platforms into measurable ROI.
12:30 - 1:30 PM
Networking Lunch and Innovation Lab Showcase
1:30 - 2:05 PM
SEW Platform Launch - Unveiling SEW Cosmos: The Next-Generation connected AI platform
Main Ballroom : Agave A
Witness the unveiling of SEW Cosmos, a next-generation connected Vertical AI platform built for energy and water. This session introduces breakthrough capabilities that unify customer, workforce, and grid intelligence, showing how People + AI can transform operations, deliver new value streams, and set a bold direction for the future of utilities.
Deepak Garg
Mashal Dhawan
Manoj Singh
2:10 - 2:25 PM
Fireside Chat - Why Vertically Integrated Customer + Workforce + Business Strategy with AI Platform is Most Important Now for Energy & Utilities ?
Main Ballroom : Agave A
This fireside chat brings together industry leaders to discuss how vertically integrating customer, workforce, and business intelligence through AI is redefining performance, resilience, and human impact across utilities. Together, they’ll explore why this convergence is the most urgent and transformative shift happening now.
Frankie McDermott
James Douglas
Deepak Garg
2:25 - 3:00 PM
Panel Session - One 360° Platform: Customer, Workforce, Grid - Maximizing ROI for Growth and Affordability
Main Ballroom : Agave A
Growth and affordability are the twin imperatives for today’s utilities. This session highlights how a single 360° platform uniting customer, workforce, and grid delivers measurable ROI—building trust, optimizing operations, and making services more affordable for all.
Nancy Bui-Thompson
Janie Martinez Gonzalez
Gibbons Saint Paul
Johnny Johnston
Jim McArdle
3:00 - 3:15 PM
Afternoon Break + Innovation Lab Spotlight
Breakout Sessions
3:05 - 3:55 PM
Track A - Case Studies in Action: How Municipalities and Mid-Market Utilities Use Technology to Transform CX?
Room: Lantana A, Cactus & Saguaro
For municipal and mid-market utilities, customer experience is no longer defined by call centers and billing cycles—it’s shaped by how well they engage across every channel. From email, SMS, mobile apps and self-service platforms, utilities are embracing new technologies to make it easier for customers to connect, transact, and trust.
In this case study session, hear directly from utility leaders as they share how they’ve implemented innovative tools to improve ease of doing business and strengthen two-way engagement. The discussion will highlight real-world lessons, practical approaches, and the measurable impact of technology on customer experience.
Dave Yuan
Jerry Pressley
Sarah Prange
Leidy Girigori
Bronwyn Weygandt
3:00 - 3:55 PM
Track B - Voices With (or “of”) Influence: Leading Change in Utilities
Room: Lantana A, Cactus & Saguaro
In an industry defined by reliability and tradition, leaders are redefining what innovation looks like. This session brings together trailblazers who’ve challenged the “we’ve always done it this way” mindset - driving transformation with empathy, creativity, and courage. Discover how leadership behaviors, not just ideas, can power the next era of change in utilities.
Retha Hunsicker
Linda Mattes
Lauren Kenney
Susan Francke Norris
Gwen McCarthy
Julia Zhu
Cheryl Davis
AI Innovation Lab
3:05 - 3:35 PM
Workforce Experience Track - Heroes in the Field: Enabling Field and Operation Workforce with Vertical AI + Mobility
Room: Agave E&F
Behind every reliable grid and restored outage are the true heroes - the field and operations teams. This session explores how Vertical AI and mobile-first innovation are empowering these frontline heroes with real-time insights, intelligent scheduling, and seamless collaboration. Discover how connected, AI-driven mobility is transforming field efficiency, safety, and customer trust.
Tony Williams
Damanpreet Singh
3:30 - 3:55 PM
Vertical AI Track - Driving Process Flow Automation for the Utility & Customer
Room: Agave E&F
In this session the SEW team will discuss how AI Agents are being leveraged within the SEW platform to assist with customer and utility personnel requests to drive efficiency and provide an enhanced experience for users.
Mehul Trivedi
Main Ballroom Sessions
4:00 - 4:15 PM
Leadership Keynote - Making Customer CX a Core Utility Asset & Strategy - No Options!
Main Ballroom : Agave A
Customer experience is no longer optional-it’s a core utility asset. In an era where trust, choice, and engagement define success, utilities must treat CX with the same priority as infrastructure and grid reliability. This session explores how leading organizations are embedding CX into their strategy, unlocking new value, building loyalty, and positioning experience as the true differentiator in a rapidly changing energy and water landscape.
Brandy Bolden
4:15 - 4:50 PM
Panel Session - Connected CX: AI, eMobility, Energy Demand, and Grid at the Human Edge
Main Ballroom : Agave A
Utilities sit at the crossroads of emobility, data, and demand. This discussion focuses on how AI-driven platforms translate these forces into meaningful, measurable customer value-empowering people while strengthening the grid.
Suresh Kotha
Amith Kota
Kevin A Kirkham
Kristian Ruby
Piyush Awadhesh
Shishir Shekhar
4:50 - 5:15 PM
Fireside Chat - People + AI is the Strategy: No Silver Bullets, Just Bold Moves
Main Ballroom : Agave A
AI on its own is not the answer-and neither are quick fixes. The real transformation happens when people and AI come together with purpose. This session explores how utilities can make bold, strategic moves by blending human ingenuity with AI-powered intelligence. From rethinking operations to reimagining customer trust, we’ll uncover why sustainable growth requires more than tools-it requires vision, courage, and connected action.
Oliver Daniels III
Carlos Ayala
David Harkness
Linda Mattes
Jim Fisher
5:15 - 5:30 PM
Open Forum for Q&A - Hard Questions, Brave Answers: Ask Me Anything with Leadership
Main Ballroom : Agave A
An unfiltered conversation where utility leaders take on the toughest questions shaping the future of energy and water. From the real challenges of digital transformation to the promise and pitfalls of People + AI, this session is about honest insights, bold perspectives, and actionable takeaways for what comes next.
AI Innovation Lab
5:00 - 5:30 PM
AI Innovation Lab - The Connected Platform Experience - Bringing Together Customer Services & Operations
Room: Agave E&F
In this session the SEW team will share how SEW’s SmartWX & SmartCX platforms are integrated to support multiple customer and field workforce journey’s, and how automation and AI capabilities are driving innovation and streamlining process flows for the utility and the customer.
7:30 PM Onwards
VIP Dinner and Awards
7:30 - 9:00 AM
WE3 She-Suite Synergy - Women’s Leadership Breakfast
A dedicated networking breakfast celebrating women shaping the future of energy and water. This session brings together trailblazing leaders to share insights, build connections, and unlock new opportunities for innovation, leadership, and impact in the utility sector.
Susan Francke Norris
Lauren Kenney
8:00 - 9:00 AM
Breakfast Networking + Innovation Lab Opens
Main Ballroom Sessions
9:00 - 9:15 AM
Opening Keynote - Built to Scale: What It Really Takes to Transform a Utility?
Main Ballroom : Agave A
As the world moves toward an AI-powered future, scaling digital transformation is no longer optional for utilities - it’s essential. This keynote explores what it truly takes to deploy AI at scale - uncovering how digitalization is reshaping industries, what transformative shifts are redefining the utility sector, and how leaders can turn strategy into measurable results.
9:15 - 9:45 AM
CIO Panel - No One Transforms Alone: How Ecosystems Drive the Utility of the Future?
Main Ballroom : Agave A
The future of utilities won’t be built in silos. Transformation requires ecosystems-partnerships across technology providers, communities, and customers. This session explores how collaborative models are unlocking new value, accelerating digital and AI adoption, and ensuring utilities can deliver on growth, resilience, and affordability. Leaders will share how ecosystems are driving innovation at scale and why no single utility-or company-can shape the future alone.
Kristian Ruby
Thomas Lord
Evan O'Mahoney
David Etheridge
Eric Distelhurst
9:45 - 10:35 AM
CIO Panel - From Technology Backbone to Intelligence Engine: The CIO as Architect of the Connected Digital Utility
Main Ballroom : Agave A
CIOs are redefining their role from managing technology to engineering intelligence. This session explores how connected platforms, data, and AI are empowering CIOs to build digital utilities that think, adapt, and act in real time – turning this engine of innovation and value.
Michelle Ferrara
Zeeshan Sheikh
Lauren Kenney
Julia Zhu
Suresh Kotha
Nakul Bali
10:35 - 10:45 AM
Partner Keynote - iGreenTree: Rethinking Utility Transformation with Vertical AI and Digital Strategy
Main Ballroom : Agave A
iGreenTree explores how utilities can reimagine business transformation by integrating Vertical AI into their digital roadmap. Drawing from joint initiatives with SEW, the session focuses on strategic priorities that turn innovation into scalable, data-led outcomes.
NS Bala
10:45 - 10:55 AM
Partner Keynote - BCG: From Insights to Impact – Redefining Intelligence with AI
Main Ballroom : Agave A
Bridgewater Consulting explores how utilities can evolve from data collection to decision acceleration using AI-driven intelligence. Building on collaborative work with SEW, the keynote highlights practical pathways to optimize performance, enhance grid reliability, and translate insights into measurable outcomes.
Kevin Monagle
AI Innovation Lab
10:00 - 10:30 AM
Vertical AI - Unbundling the Energy Bill: Energy Disaggregation Model that Drive Customer Engagement
Room: Agave E&F
In this session the SEW team will share how to integrate non-intrusive AI driven algorithms to provide value-added energy information to customers in a way that promotes actionable steps for customers to manage their energy costs. This is an expanding area driving customer engagement, energy program offerings, and billing and payment offerings.
10:30 - 11:00 AM
AI Innovation Lab - EVs & The "Smart Homes": Connecting the Customer + Grid
Room: Agave E&F
In this session the SEW team will share the new product features that enable customers to integrate and manage their EV, along with distributed energy resources such as solar + battery storage into their overall home energy management systems.
10:55 - 11:10 AM
Break + Innovation Lab Experience
Main Ballroom Sessions
11:15 - 11:50 AM
CCO Panel - Experience = Trust: Chief Customer Officers on Driving Customer Centric Innovation and shaping experiences
Main Ballroom : Agave A
Trust is the ultimate currency between utilities and their customers. This panel brings together leading Chief Customer Officers to share how they are reimagining customer experience as a strategic asset. From digital engagement and affordability to transparency and resilience, the discussion will explore bold moves, lessons learned, and the next frontier of customer-centric innovation.
Brandy Bolden
Joseph Ramallo
Vanessa Edmonds
DeAnna Hardwick
Darren Brady
Indy Butany
11:55 - 12:25 PM
Panel Session - One World, Many Utilities: Platform Strategies from Across the Globe
Main Ballroom : Agave A
Utilities across regions may differ in scale, regulation, and market maturity-but their digital transformation goals are strikingly aligned. This session brings together leaders from around the world to share how they are adopting connected platforms to modernize operations, improve customer and workforce experiences, and build agile, future-ready utilities.
Domenic Capomolla
Abel Didier Tella
Virginia Hannig
Katty Lemus
Shane McDonald
George Hunt
12:30 - 12:55 PM
Fireside Chat - The Conversational Utility: Amplifying Customer Communications with AI
Main Ballroom : Agave A
As customer expectations evolve, utilities are transforming communication with AI. This session explores how conversational technologies — from chat to voice — are enabling real-time, personalized, and human-centered interactions. Learn how leaders are using AI to simplify engagement, build trust, and make utilities truly conversational.
Hema Sundaram
Nathan Shannon
Cheryl Davis
Harish Raju
Bob Smith
1:00 - 2:00 PM
Lunch + Partner Tech Spotlights
2:00 - 2:25 PM
Fireside chat - CX as the Growth Engine: Redefining Business Strategy for the Modern Utility
Main Ballroom : Agave A
For modern utilities, customer experience is more than engagement - it’s a growth strategy. This session explores how CX drives measurable business value by connecting customer trust, operational efficiency, and financial performance, turning every interaction into an engine for sustainable growth and differentiation.
Jassi Arora
Laxman Challa
Susan Francke Norris
Brian E Johnson
2:30 - 3:00 PM
Panel Session - Next-Gen Connected Utility Operations: Connected Field Workforce with Smart Assets
Main Ballroom : Agave A
As utilities evolve into intelligent, adaptive enterprises, the next frontier lies in connecting field workforce operations with smart assets to enhance efficiency, safety, and resilience. This session explores how AI, IoT, and real-time analytics empower connected workforces with predictive insights and intelligent automation - driving reliability, agility, and operational excellence.
Daniel Farrah
Linda Mattes
Manish Anand
Raihan Khondker
Kevin Monagle
3:00 - 3:15 PM
Afternoon Recharge + AI Innovation Lab Demos
Breakout Sessions
3:00 - 3:40 PM
Track A - Payments, Arrears, and PX: Cracking the Revenue Equation
Room: Lantana A, Cactus & Saguaro
Discover how utilities are reimagining revenue realization with AI-powered payment experiences tailored to every customer persona. This session will feature real success stories on simplifying payment arrangements, reducing arrears, eliminating chargebacks, and delivering seamless, flexible payment journeys for all.
3:00 - 3:40 PM
Track B - Digitalization with Impact: Energy & Utilities Success Stories from Across LATAM
Room: Lantana A, Cactus & Saguaro
Discover how leading LATAM utilities are harnessing digitalization and AI to drive operational excellence and customer-centric transformation. This session will feature real success stories from across the region, showcasing measurable outcomes and innovation in action.
Murilo Barboza
Giovanni Ramirez
Alessandra Guarino
Luciano Cavalcante
3:00 - 3:40 PM
Track C - People + AI for Outage Experience: Human Empathy + AI speed in how communities experience outage restoration
Room: Lantana A, Cactus & Saguaro
AI Innovation Lab
2:30- 3:00 PM
AI Innovation Lab - Smart Messaging: Building the Right Omni Channel Strategy for Customers – Powered by SEW
Room: Agave E&F
In this session the SEW team will share the advanced capabilities of SEW’s Smart Messaging platform, and how to leverage this platform to drive personalized messaging and outreach to customers across all communication channels.
Vaibhav Attree
3:00 - 3:30 PM
AI Innovation Lab - Smart Co-Pilot for Utilities: Powering the Next Business Experience
Room: Agave E&F
Experience how SEW’s Business Experience (BX) Platform is redefining how utilities operate. With AI-powered Smart Co-Pilots, utilities can automate decisions, simplify complex workflows, and unlock real-time business insights. This session explores how connected intelligence drives agility, efficiency, and the next generation of business performance.
Main Ballroom Sessions
4:00 - 4:20 PM
Fireside Chat - Super Warrior Room: What It Took to Deliver and Drive Success SEW.AI
Main Ballroom : Agave A
Mashal Dhawan
Harish Raju
Manoj Singh
Bronwyn Weygandt
Darren Brady
4:20 - 4:45 PM
Fireside Chat - The Founders’ Room: What It Took to Build and Keep Innovating SEW.AI
Main Ballroom : Agave A
Deepak Garg
4:45 PM
Summit Close: What We Built Together
VENUEHotel and Stay
Plan for the hotel at the right price
5-7 November 2025
Durango Casino & Resort, Vegas
WE3 Across the GlobeWE3 is Where You Are
Meet us Across the Globe
WE3 Canada
19 January 2026 Toronto Know More
WE3 Asia
10 March, 2026 New Delhi Know More
WE3 EMEA + LATAM
April 2026 France Know More
WE3 East
12 - 13 May, 2026 Charlotte, NC Know More
WE3 Australia
June 2026 Melbourne Know More
WE3 is a global platform that extends the vision of the Summit worldwide, bringing conversations on energy, water, and emerging technologies closer to leaders everywhere. Each experience blends global perspective with local priorities, creating a stage for bold ideas, proven strategies, and visionary thinking. Designed for action, these gatherings turn dialogue into collaboration and insights into strategies that move the industry forward.
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