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By implementing SEW’s vertical-specific SmartCX platform, Alectra has built personalized relationships with our diverse customer base, enabled proactive communication that empowers customers with actionable insights, and enhanced energy efficiency while deepening engagement across the communities we serve.

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We are so vertically integrated we dive deeper into the process and improve it. The mission is not to overcomplicate but to simplify for our customers and SEW acts as an engine.

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With a 90% issue resolution rate, the SEW chatbot capability is transforming customer service delivering real value through fast, intelligent support. 

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SEW helped us digitize the ‘My Account’ experience cutting paper, reducing call volume, and making things easier for our customers. Driving that kind of innovation is the most exciting part of the journey. 

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When our customers have a seamless digital experience and the insights they need, their day runs smoother and so does ours. SEW helped create that positive ripple effect across teams.

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The energy industry is evolving and SEW’s connected, AI-enabled platform is our speed. By breaking silos and delivering real-time insights SEW empowers us to create new energy future

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Thought LeadershipMore Blogs and Videos

We are committed to providing access to innovative solutions, discussions and thought leaders’ views across the utility industry – all housed in by our subject matter experts.

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Deep dives into the trends, technologies, and transformation stories shaping the future of energy and water. 

My Personal Reflections for WE3

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The WE3 Movement

We collaborate with global leaders, governments, and utilities to tackle water and energy challenges through impactful discussions, interviews, and educational content-empowering change worldwide.

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WE3 SmartTalk is a spotlight series at the WE3 Summit where global leaders share concise, impactful insights on AI, technology, and innovation driving ideas, action, and a more connected future.

Download The WE3 App

The WE3 Summit App is your gateway to insights from global industry thought leaders. It brings together perspectives on technology, sustainability, and innovation. Engage with influential voices as they inspire action and share real-life examples, driving us toward a more sustainable and prosperous future.