Retha Hunsicker

Vice President, Customer Connect Solutions
Duke Energy

Retha Hunsicker co-leads Duke Energy’s Customer Connect Program as vice president of Customer Connect Solutions.  She is responsible for consolidating and modernizing our legacy billing systems into one customer service platform to deliver the universal experience customers expect. Customer Connect will simplify experiences for customers and employees; strengthen our business through modernized technology and increased efficiencies; and advance opportunities through speed to market, new products and services and enabling a modern, skilled workforce.

Previously, Retha served as vice president of customer care operations, where she had responsibility for Duke’s contact centers, training and quality assurance, workforce and vendor management, and Consumer Affairs. Prior to that, she was responsible for Duke Energy’s Midwest customer contact operations.

She has also served as general manager of smart energy systems and processes for the company. In this role, she was responsible for the delivery of tactical and strategic customer projects enabled by two-way data. This included business architecture, strategic roadmaps, project implementation, governance and operational integration. In addition, Retha served as a grid modernization lead during integration planning for the Duke Energy/Progress Energy merger.

 Originally from Indiana, Retha earned a Bachelor of Science degree in business administration from Indiana Wesleyan University and has multiple certifications in call center operations, project management, training and strategic leadership.

 Retha has been with Duke Energy for 39 years and resides in Indiana, with her husband of 38 years.